SENDhelp Education Limited (“SENDhelp”) is a Data Controller, as defined under the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Data (Use and Access) Act 2025. As a Data Controller, we have obligations to inform individuals of their rights in relation to data held about them.
This Privacy Notice explains how SENDhelp collects, uses, stores and shares personal information relating to users of our website, candidates, clients and other individuals who interact with us.
Where SENDhelp relies on consent to process candidate information, including explicit consent where required, this consent is obtained separately as part of the candidate registration process. Visiting or using this website does not itself constitute consent to processing which requires consent.
We collect personal data as required in connection with our recruitment and work-finding services, including name and contact details, National Insurance number, identification information, medical information, right to work, employment history and background checks. This list is not exhaustive.
Candidates may also be required to complete a Disclosure and Barring Service (“DBS”) check. Some of the information we process falls within the definition of special-category personal data and is therefore considered sensitive personal information. We may also process criminal offence data where necessary and permitted by law.
When you use our website, we may also collect technical information relating to your use of the website, such as your IP address, browser or device information, website activity, and information collected through cookies or similar technologies. Where you complete an enquiry, registration or other form through the website, we will process the information that you provide to us.
Telephone calls to and from SENDhelp are recorded. Call recordings may be used for training and quality assurance, compliance and safeguarding purposes, to maintain accurate records of communications, and to investigate or resolve queries, complaints or disputes.
The data you provide to us will be processed in order to advise you, through email, phone call, SMS or meeting, of potential job roles, employment services, or any other services relevant to your professional experience and to which we believe you may be suited.
We may also process information submitted through the website in order to respond to enquiries, provide requested services, administer candidate registrations, maintain and secure our website and systems, and otherwise operate our business.
Where we rely on consent, our lawful basis for processing personal data is Article 6(1)(a) of the UK GDPR. Where explicit consent is relied upon for special-category data, Article 9(2)(a) is the relevant condition. Criminal offence data is processed in accordance with Article 10 of the UK GDPR and the Data Protection Act 2018.
In some circumstances, SENDhelp may also process information where necessary to comply with a legal obligation, to perform or enter into a contract, for our legitimate interests where appropriate, or where another lawful basis applies under data protection legislation.
From time to time we may contact candidates to request further information regarding their employment or availability.
Where we wish to send marketing communications which require consent under applicable law, that consent will be obtained separately. You may withdraw any marketing consent at any time.
Data may be recorded on paper, databases and cloud-based IT systems for the above-mentioned purposes.
Data is collected by SENDhelp Education Limited (the “Data Controller”), of Arquen House, Spicer Street, St Albans, AL3 3PQ, +44 (0)1727 567359.
The Data Protection Officer is Jack Hurn, who can be contacted using the above address or phone number, or by emailing jack@SEND-help.co.uk.
Personal data is processed both manually and electronically in accordance with the aforementioned purposes and in compliance with current regulations.
Access to your data is restricted to authorised SENDhelp personnel and appropriate third parties or service providers where necessary for the stated purposes, subject to appropriate safeguards. Our employees are appropriately designated and trained to process data.
Data is normally retained for six years from the date of last successful contact or the end of the business relationship, subject to any applicable legal, regulatory or safeguarding retention requirements. Different retention periods may apply to particular categories of information where appropriate.
Where consent is withdrawn or an erasure request is made, we will consider what information can be deleted and whether any information must continue to be retained on another lawful basis.
We may disclose Personal Data to third-party clients such as schools as part of our normal commercial arrangements prior to the commencement of, or as part of, an ongoing work placement.
Where the sharing of personal data is based on consent, appropriate consent will be obtained separately as part of the candidate registration process. We may also share personal data where another lawful basis permits or requires us to do so.
When we share your information with third parties, we take reasonable steps to ensure that your information and privacy are protected in accordance with applicable legal obligations.
Personal data may also be disclosed to appropriate service providers acting on our behalf, and to external parties where required by law or regulation, for example a court, tribunal, Regulatory Authority or Governmental Entity. It may also be shared for external compliance auditing purposes.
As part of our safer-recruitment and compliance processes, SENDhelp may conduct publicly available online searches relating to candidates.
SENDhelp may also use artificial intelligence-assisted tools for administrative, drafting and work-finding purposes. Such use is subject to human oversight. SENDhelp does not use artificial intelligence to make solely automated decisions regarding a candidate’s suitability for work without meaningful human involvement.
Where SENDhelp relies on consent for any of these activities, that consent is obtained separately through the candidate registration process.
Where processing is based on consent, you have the right to withdraw your consent at any time.
You also have the right to request access to the personal data we hold about you by making a subject access request.
You may also have rights, where applicable, in relation to:
rectification of inaccurate personal data;
erasure of personal data;
restriction of processing;
objection to processing; and
data portability.
You can email jack@SEND-help.co.uk to exercise your rights or to make a data-protection complaint.
If you are dissatisfied with how SENDhelp has handled your personal information or your complaint, you also have the right to complain to the Information Commissioner’s Office (“ICO”).
Where relevant to an application or ongoing engagement, SENDhelp or a third party appointed by us may audit and verify information, documentation and records provided in connection with that application or engagement, including for compliance, safeguarding and regulatory purposes. Candidates and workers may be required to provide reasonable assistance and access to relevant records upon request.
Our website may use cookies and similar technologies to enable the website to function, improve its performance and understand how it is used.
Where consent is required for the use of cookies or similar technologies, you will be given the opportunity to make your choices through our cookie settings. Further information is available in our Cookie Policy.
These Terms of Use apply to your use of the SENDhelp Education Limited (“SENDhelp”) website. By using this website, you agree to comply with these terms.
SENDhelp takes reasonable steps to ensure that information published on this website is accurate and up to date. However, information is provided for general information purposes and SENDhelp does not guarantee that all content will at all times be complete, accurate or current.
Nothing on this website constitutes a guarantee of employment, engagement, candidate availability or the suitability of any individual for a particular role.
SENDhelp may amend, update, suspend or remove website content at any time without prior notice.
Unless otherwise stated, the content of this website, including text, graphics, branding, documents and other materials, is owned by or licensed to SENDhelp and is protected by applicable intellectual property laws.
Content may be viewed and downloaded for personal or legitimate business use in connection with SENDhelp’s services. It must not otherwise be reproduced, republished, distributed or commercially exploited without SENDhelp’s prior permission.
This website may contain links to websites operated by third parties. These links are provided for convenience and information only.
SENDhelp does not control third-party websites and is not responsible for their content, availability, security or privacy practices. The inclusion of a link does not necessarily constitute an endorsement by SENDhelp.
SENDhelp will take reasonable steps to maintain the availability and security of this website but cannot guarantee that access will always be uninterrupted, error-free or free from viruses or other harmful components.
To the fullest extent permitted by law, SENDhelp will not be liable for losses arising solely from reliance upon general information published on this website or from the temporary unavailability of the website.
Nothing in these terms excludes or limits any liability which cannot lawfully be excluded or limited.
The way in which SENDhelp processes personal information is explained in our Privacy Notice.
Our use of cookies and similar technologies is explained in our Cookie Policy and, where applicable, users can manage their preferences through our cookie settings.
These Terms of Use are governed by the laws of England and Wales and any dispute relating to the use of this website will be subject to the jurisdiction of the courts of England and Wales.
To stop receiving marketing emails or SMS’s from SENDhelp, kindly complete the form below. We strive to promptly remove your information, aiming to complete the process as soon as we receive your submission.