Welcome to your one-stop resource for everything related to getting paid, payroll processes, and resolving any pay queries. Whether you need to understand how payroll works, check your payment schedule, or resolve an issue, you’ll find all the information you need right here.
Explore the sections below for step-by-step guidance on common payroll topics, or if you need direct assistance, simply use the chat feature to connect with our payroll team—we’re here to help!
Before your first placement or before reaching out to Payroll, we encourage you to review the information below, as it often answers the most common payroll-related questions—saving you time and ensuring a smoother experience.
For any pay-related queries, our dedicated Payroll Department is here to assist you. Please note that your SENDhelp Consultant is unable to handle payroll inquiries, so it’s best to reach out directly to the payroll team for the most accurate and timely support.
You can contact Payroll via:
📧 Email: payroll@send-help.co.uk
To ensure you receive your payment on time, please submit your timesheet—whether online or paper—by 6 PM on Friday of the week you worked. Payments are processed one week in arrears, meaning you’ll receive your wages the following Friday
⏳ Late Submissions: Any timesheets submitted after the 6 PM Friday deadline may not be processed until the following pay cycle, which could result in a delay in payment. For detailed guidance on how to submit your timesheets correctly, please refer to the Timesheet section below.
At SENDhelp, we are committed to supporting and empowering our hardworking candidates, which is why we provide a fair, transparent, and cost-free payroll solution. Unlike many agencies that use umbrella companies, which often charge hidden fees, we proudly pay all our candidates via PAYE, ensuring that you take home exactly what we promise—without unexpected deductions.
Pay-As-You-Earn (PAYE) is the standard form of income tax in the UK. Under PAYE:
Unlike umbrella company schemes, which take weekly deductions from your pay, PAYE ensures that you receive the full salary you were promised—without any costs passed onto our candidates.
We have chosen Swift Employment Solutions as our trusted payroll provider because they offer a cost-free payroll solution for our candidates.
Your salary payments will be processed by Swift Employment Solutions, and you will need to register separately with them when you join SENDhelp to ensure seamless payroll processing.
📌 Important: SENDhelp does not have access to your payslips or tax information due to confidentiality regulations. If you need to review your payslip or have any payroll-related inquiries, please contact Swift directly.
Registering with Swift is a quick and simple process—it takes just 5 minutes and ensures you receive your weekly payments smoothly and without extra charges.
📞 Phone: 0345 646 0078
📧 Email: info@swiftemployment.co.uk
🌐 Website: www.swiftemployment.co.uk
If you have any questions about your payroll or registration, just speak to your SENDhelp consultant for more information.
By choosing SENDhelp and Swift, you’re assured of a transparent, cost-free payroll experience that puts your earnings first!
At SENDhelp, we want to ensure you have full clarity on how your holiday pay works and how you can access it when needed. It is a legal requirement that a portion of your gross pay (12.07%) is treated separately as holiday pay.
By default, Swift Employment Solutions will retain this portion of your earnings so that you can request it when you are not working, such as during school holidays or personal time off.
✅ Option 1: Retaining Holiday Pay (Default Option)
✅ Option 2: Receiving Holiday Pay Weekly (Opt-Out Required)
Important: Even if you choose to receive holiday pay weekly, it will still be itemised separately on your payslip due to payroll regulations. This does not mean that funds are being deducted—it simply ensures transparency in your earnings breakdown.
For more information about Timesheets, please select one of the options below.
1. Receive Your Login Details
2. Enter Your Hours Correctly
3. Complete Your Timesheet Daily
4. Ask for Help If Needed
5. Submit Your Timesheet by the Deadline
1. Receive Your Timesheet
2. Enter Your Hours Accurately
3. Get Your Timesheet Signed
4. Submit Your Timesheet by the Deadline
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